Support
Comprehensive support options to help you succeed with ProofChat at every stage of your journey.
ProofChat offers comprehensive support options to help you succeed at every stage of your journey, from getting started with the free license to implementing advanced enterprise solutions.
Community Support
Available with: Free License
Community support provides access to comprehensive resources and peer-to-peer help through our dedicated community forum.
What's Included
- Comprehensive Documentation: Complete guides, tutorials, and reference materials with built-in AI-powered search
- Community Forum: Ask questions and get answers from other ProofChat users and our team at community.ottomatic.cloud
- Built-in AI Documentation Search: ProofChat includes AI-powered search of our always up-to-date documentation
- Knowledge Base: Comprehensive guides, tutorials, and troubleshooting resources
- Best Effort Response: Our team monitors the community and provides help when possible
Getting Started
- Visit our Community Forum
- Search existing discussions or start a new topic
- Use the built-in documentation search within ProofChat
- Browse our comprehensive guides and tutorials
Professional Services
Available with: Pro or Enterprise License
Get expert help with implementation, customization, and ongoing support from our team of ProofChat specialists.
What's Included
- Implementation Support: Expert guidance through your ProofChat integration process
- Custom Tool Development: We'll build custom FileMaker scripts and tools for your specific needs
- Priority Bug Fixes: Fast-track resolution of issues affecting your implementation
- Additional Pro Tools and Components: Access to exclusive Pro-only tools and advanced components for enhanced functionality
- Dedicated Support Channel: Direct access to our support team (Enterprise only)
Prerequisites
Professional services require an active ProofChat Pro or Enterprise license as the first step. This ensures you have access to the advanced features needed for complex implementations and gives us the resources to provide dedicated support.
Frequently Asked Questions
What support comes with the free license?
Free license users have access to our community forum on community.ottomatic.cloud, comprehensive documentation with built-in AI search, and best-effort support from our team in the community space.
How do I access professional services?
Professional services require an active ProofChat Pro or Enterprise license. This ensures you have access to the advanced features needed for complex implementations and gives us the resources to provide dedicated support.
When will ProofChat Pro be available?
We're actively developing ProofChat Pro and will notify waitlist members as soon as it's ready. Join our waitlist to be among the first to know and get early access.
What kind of professional services do you offer?
Our professional services include:
- Implementation support and consultation
- Custom tool development for your specific FileMaker workflows
- Priority bug fixes and feature requests
- Ongoing consultation and optimization
- Custom integrations with your existing systems
- Training and onboarding for your team
We work with you to ensure ProofChat meets your specific business needs and integrates seamlessly with your existing workflows.
How do I get help with implementation?
Before seeking help, ensure your environment meets our technical requirements.
For free license users: Start with our documentation and community forum. Our comprehensive guides cover most common implementation scenarios.
For Pro/Enterprise users: Contact our professional services team directly for personalized implementation support, custom tool development, and priority assistance.
What's the difference between community and professional support?
| Feature | Community Support | Professional Services |
|---|---|---|
| Documentation Access | ✅ Full access | ✅ Full access |
| Community Forum | ✅ Public forum | ✅ Plus priority responses |
| Response Time | Best effort | Guaranteed SLA |
| Custom Development | ❌ Not available | ✅ Available |
| Priority Bug Fixes | ❌ Standard queue | ✅ Fast-track |
| Implementation Help | ✅ Community-driven | ✅ Expert-led |
| Dedicated Support | ❌ Not available | ✅ Enterprise only |
How do I report bugs or request features?
- Community users: Report bugs and request features through our community forum
- Pro/Enterprise users: Use your dedicated support channel for priority handling of bugs and feature requests
Can I upgrade my support level?
Yes! You can upgrade from community support to professional services by purchasing a Pro or Enterprise license. Contact us through the community forum or join our waitlist to be notified when Pro licenses become available.