License Management

Summary

• Purpose: Guide users through the complete license lifecycle
• Audience: ProofChat users at all levels
• Prereqs: Getting Started

Overview

ProofChat offers flexible licensing options to meet your needs, from free usage to enterprise deployments. This guide covers everything you need to know about managing your ProofChat license throughout its lifecycle.

Getting a License

Free License

The free version of ProofChat is available immediately with no license key required:

1. Visit the Pricing Page
2. Click "Get Now" under the Free tier
3. Provide your email to receive the download link
4. Download includes the complete demo file and integration components
5. No license activation needed - start using ProofChat immediately

Pro License (Coming Soon)

The Pro version will include advanced features for professional developers:

• Enhanced visualizations and analytics
• Advanced tool development capabilities
• Team collaboration features
• Priority support

Note: Pro licensing is currently in development. Contact us to be notified when it becomes available.

Enterprise License

For organizations requiring custom deployments, dedicated support, and enterprise features:

1. Contact our sales team to discuss your requirements
2. Receive a customized quote based on your needs
3. Work with our team to configure your enterprise deployment
4. Receive dedicated onboarding and support

Managing Your License

Checking License Status

To view your current license information:

1. Open ProofChat in your FileMaker solution
2. Navigate to Settings → License Information
3. View your current plan, expiration date, and usage limits

License Activation

For paid licenses that require activation:

1. Receive your license key via email after purchase
2. Open ProofChat Settings → License Management
3. Enter your license key in the activation field
4. Click "Activate License"
5. Confirm activation was successful

Troubleshooting Activation Issues:

• Ensure you're connected to the internet
• Verify the license key was copied correctly (no extra spaces)
• Check that the license hasn't already been activated on another system
• Contact support if issues persist

License Transfer

To move your license to a different FileMaker file or system:

1. Deactivate the license from the current system (see Deactivating Licenses below)
2. Install ProofChat on the new system
3. Activate the license using your original license key
4. Verify the transfer was successful

Important: Each license can only be active on one system at a time.

Upgrading Your License

From Free to Pro

When Pro becomes available:

1. Visit the Pricing Page
2. Select the Pro plan and complete purchase
3. Receive your Pro license key via email
4. In ProofChat Settings → License Management, enter your new Pro key
5. Your account will be automatically upgraded with new features enabled

From Pro to Enterprise

To upgrade to Enterprise:

1. Contact our sales team
2. Discuss your enterprise requirements and receive a quote
3. Complete the enterprise agreement
4. Receive enterprise license and deployment assistance
5. Work with our team for seamless migration

Mid-Cycle Upgrades

If you upgrade before your current license expires:

• Unused time on your current license will be credited toward the new plan
• New features become available immediately upon activation
• Billing will be prorated for the remainder of your billing cycle

Deactivating Licenses

When to Deactivate

Deactivate your license when you need to:

• Move ProofChat to a different FileMaker file
• Transfer the license to another team member
• Discontinue use of ProofChat
• Troubleshoot activation issues

How to Deactivate

Option 1: From ProofChat Interface

1. Open ProofChat Settings → License Management
2. Click "Deactivate License"
3. Confirm deactivation in the dialog
4. License is immediately released for use elsewhere

Option 2: Remote Deactivation

If you can't access the original system:

1. Log into your account at proofgeist.com/account
2. Navigate to "My Licenses"
3. Find the license you want to deactivate
4. Click "Deactivate" next to the license
5. Confirm the deactivation

Option 3: Contact Support

If other methods don't work:

1. Email support@proofgeist.com
2. Provide your license key and reason for deactivation
3. Our team will deactivate the license within 1 business day

After Deactivation

Once deactivated:

• ProofChat will revert to free functionality on the deactivated system
• The license becomes available for activation elsewhere
• No data is lost - all your configurations and chat history remain intact
• You can reactivate the same license on the same or different system

License Compliance

Usage Monitoring

ProofChat tracks license usage to ensure compliance:

• User count (for multi-user licenses)
• Feature usage (Pro vs Enterprise features)
• System installations

Compliance Best Practices

• Only activate licenses on systems you own or manage
• Deactivate licenses when no longer needed
• Monitor user count to stay within license limits
• Keep license keys secure and don't share them publicly

Audit Support

For enterprise customers, we provide:

• Usage reports and compliance documentation
• License audit assistance
• Bulk license management tools
• Custom compliance reporting

Troubleshooting

Common Issues

License Key Not Working

• Verify the key was copied correctly
• Check for extra spaces or characters
• Ensure the license hasn't expired
• Confirm you're using the correct license type

Activation Failed

• Check internet connectivity
• Verify the license isn't already active elsewhere
• Try deactivating and reactivating
• Contact support if the issue persists

Features Not Available After Upgrade

• Confirm the new license activated successfully
• Restart FileMaker to refresh license status
• Check that you're using the correct version of ProofChat
• Verify the license includes the features you're trying to use

Getting Help

If you encounter license issues:

1. Check this troubleshooting section first
2. Review our general troubleshooting guide
3. Search our documentation for specific error messages
4. Contact support@proofgeist.com with:
   • Your license key (last 4 characters only)
   • Description of the issue
   • Screenshots if applicable
   • Steps you've already tried

Related Topics

• Getting Started - Initial setup and configuration
• Pricing - Current pricing and plan comparison
• Version History - Complete release history and version information
• Upgrade Guide - Managing ProofChat updates and migrations
• Data Privacy - What data is shared with AI providers
• Troubleshooting - General problem-solving guide