Chat Suggestions

Summary

• Purpose: Provide context-aware prompts users can click to get started
• Audience: Integrators, admins
• Prereqs: Configuration Scripts

Steps

1. Open the FileMaker Script Workspace.
2. In ProofChat Integration → Configuration → Optional, edit the script named Configure Chat Suggestions.
3. In the step Set Variable [ $suggestionList ; Value: List( … ) ], click Specify… and enter your starter suggestions as a List() of strings.
4. Exit the script by returning $suggestionList as shown; ProofChat reads these values to populate the suggestion buttons in a new chat.
5. Save the script. No manual run is required—ProofChat applies it when chats start.

Example List() you can paste

List(
  "find the last 10 invoices over 10,000",
  "list open support tickets assigned to me",
  "which products are low on inventory?"
)

What this looks like

Guidance

• Keep suggestions specific to high‑value workflows.
• Phrase suggestions as actions users want to perform (e.g., "find the last 10 invoices over 10,000").
• Keep them short; aim for 3-4 to start.
• Update as business needs evolve.

How to test it

1. Open the chat and start a new conversation.
2. Confirm your suggestions appear as clickable buttons.
3. Click one and verify it triggers the expected query/tool.